This information is only relevant to emergency calls made in the United Kingdom. You should not call the emergency services using VoIP when you are in another country unless you require the services within the United Kingdom.

Vispa provides access to public emergency services to all its VoIP customers within the United Kingdom when you dial 999 or 112.

Your call is routed from the Vispa network to national emergency operators who will handle your call. The emergency operator will ask for specific information to correctly transfer your call. You will need to promptly and clearly state the nature of your emergency, your location and phone number, and any other requested information. The emergency operator will then route your call to the appropriate emergency agency, such as:

• Police
• Fire Brigade
• Ambulance
• Coastguard
• Mountain Rescue
• Cave Rescue

Important - Update your 999 / 112 Emergency Response Address

If you use your VoIP line from a mobile device, remember your telephone number is linked to an Emergency Response Address. It is important that you keep Vispa up-to-date with any changes to this address. You can do this by emailing support@vispa.net.

Service Outages Can Prevent 999 / 112 Emergency Services

• 999 / 112 Emergency Services and Vispa Service DO NOT function during an electrical power or broadband provider outage, or if your Vispa account has been terminated.
• Vispa VoIP devices are supplied with stickers that provide the above warning to phone users.

Summary

• 999 / 112 is free
• 999 / 112 is available to all customers in the UK (England, Wales, Scotland and Northern Ireland)
• 999 / 112 requires no activation on your part
• 999 / 112 and Vispa Service DO NOT function During a Power or Broadband Outage
• Update your 999/112 Emergency Response Address